Sign-in codes & purchase activation
Your Voibe plan is linked to your email address. Sign in inside the Mac or Windows app with the same address you used at checkout. A login code, an order number, and a referral code serve different purposes.
I haven't received my sign-in code
Never share a sign-in code with support or anyone else.
- Check the email address entered in Voibe for spelling mistakes. If you have already paid, compare it with the address on your purchase receipt.
- Check your spam or junk folder and search your inbox for Voibe.
- Allow a few minutes for delivery, then request a new code from the app.
- If no code arrives, email hi@getvoibe.com with the address you are trying to use, your app version, and whether you are on Mac or Windows.
“Failed to send code. Please try again.”
This means the app could not complete the code request. It is different from a code that was sent but did not reach your inbox.
- Check that your computer has an internet connection. Sign-in needs a connection even if you intend to dictate in On-Device Mode.
- Check the email address, quit and reopen Voibe, and try again.
- If the error continues, email hi@getvoibe.com with the exact error, app version, operating system, and when it happened. We can investigate the account and code request.
I paid, but my plan hasn't appeared
- Find your purchase receipt and check the email address used at checkout.
- Open your account in the Voibe app and compare the signed-in email. It needs to match the purchase email.
- Sign out, then sign back in with that address to refresh your plan.
- If your purchase uses a different address, or the plan is still wrong, email hi@getvoibe.com with the purchase email and order reference so we can help link the purchase.
Do I enter my order number in “License or Referral code”?
No. For a purchase made on the Voibe website, your plan is linked through your purchase email. Do not enter your order number in the referral-code field; leave it empty if you have not been given a code. Enter the emailed sign-in code only where the app asks you to verify your email.
If a reseller supplied separate redemption instructions, follow those instructions. Contact hi@getvoibe.com if you are unsure which code you have.
Common questions
Do I need an account on the website?
You sign in to Voibe inside the desktop app. Billing and receipts are handled by LemonSqueezy. Use the same email for your app account and your purchase.
Can I change the email linked to my license?
Email hi@getvoibe.com from the original purchase address and tell us the new address. We can help transfer the license.
Managing your licenseWhy am I being asked for my email again?
Check whether you have been signed out. Signing in on a second Mac signs you out of the first. If the same computer repeatedly asks you to sign in, send support your app version and operating system.
Using multiple devices