Voibe Terms of Service
Essence AI Ltd is registered in England and Wales (Company No. 16349308) and trades as Voibe. In these Terms, "we", "us", and "our" refer to Essence AI Ltd.
Last updated: March 2026. These Terms of Service ("Terms") govern your access to and use of the Voibe macOS application and website at https://www.getvoibe.com (together, the "Service"). By downloading, installing, or using the Service, you agree to these Terms.
1. The Service
Voibe is a desktop application that provides realtime voice dictation across all apps on the device.
2. Eligibility
To use the Service you must be at least 18 years old, hold a valid email address, and reside in a country where the Service is available. By using the Service, you confirm that you meet these requirements.
3. Account Registration
You must create an account to use the Service. You are responsible for providing accurate registration information, maintaining the confidentiality of your credentials, and all activity that occurs under your account. Notify us immediately at hi@getvoibe.com if you suspect unauthorised use. Your account is personal to you and may not be shared or transferred.
4. Plans, Billing, and Payment
4.1 Available Plans
We offer a Monthly & Annual Subscription (recurring fee, charged in advance) and a Lifetime Plan (one-time payment for ongoing access, subject to Section 5).
4.2 Payment Processing
Payments are processed by LemonSqueezy (Lemon Squeezy LLC). We do not receive or store your payment card details. By purchasing a plan, you agree to LemonSqueezy's terms and privacy policy at https://www.lemonsqueezy.com/terms.
4.3 Taxes
Prices may be exclusive of applicable taxes including VAT, which will be shown at checkout.
4.4 Statutory Cancellation Rights
If you are a UK consumer, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By downloading or commencing use of the Service within that period, you expressly request immediate performance and acknowledge that your right to cancel is lost once the Service has begun.
4.5 Refunds
We offer a 30-day money-back guarantee. If you are not satisfied with the Service, contact us at hi@getvoibe.com within 30 days of your purchase date and we will issue a full refund. After 30 days, all payments are non-refundable. This does not affect any statutory rights you may have under applicable law.
4.6 Free Trial
We may offer a free trial period at our discretion. At the end of the trial, access reverts to the free tier unless you purchase a plan. We may modify or withdraw the free trial at any time.
5. Lifetime Plan - Feature Access and Scope
5.1 What is included
Lifetime Plan holders receive access to the current feature set of the Service and, as a general intention, new features and improvements released in the ordinary course of Voibe's development.
5.2 What may be excluded
Not all future features are guaranteed to be included in the Lifetime Plan. We reserve the right to introduce new features or capabilities as part of a separate paid tier where those additions would materially and disproportionately increase our infrastructure, third-party service, or operational costs in ways that could not reasonably have been anticipated at the time of the Lifetime Plan sale. This carve-out applies only to significant capability additions that fundamentally change our cost structure. It is not our intention to apply it to ordinary feature releases.
5.3 Definition of "lifetime"
"Lifetime" refers to the operational life of the Service under Voibe. If the Service is discontinued, Lifetime Plan access will cease. We will make reasonable efforts to provide advance notice of any discontinuation.
5.4 No guarantee of specific features
The Lifetime Plan grants access to the Service as it exists and evolves. It does not constitute a guarantee that any specific feature, capability, or roadmap item will be built, released, or made available within any particular timeframe.
5.5 Future upgrades
Where new capabilities are introduced outside the scope of the Lifetime Plan, Lifetime Plan holders may be offered access to those capabilities. This is our stated intention and not a contractual obligation.
6. Acceptable Use
You agree to use the Service only for lawful purposes. You must not reverse engineer, decompile, or disassemble any part of the Service; distribute, sell, or resell access to the Service; use the Service in any unlawful manner; attempt to gain unauthorised access to the Service or its infrastructure; or introduce malicious code of any kind.
7. Intellectual Property
All rights in the Service - including the application, website, branding, software, and transcription models - are owned by or licensed to Essence AI Ltd. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal use in accordance with these Terms. No intellectual property rights are transferred to you.
You retain ownership of text you produce through the Service. We have no access to your dictated content and acquire no rights in it.
8. Third-Party Services
The Service may integrate with or link to third-party services. Your use of those services is subject to their own terms and policies. We are not responsible for third-party content, availability, or practices.
9. Beta Features
Features released in beta or early access form are provided "as is" and may be changed, removed, or made subject to different terms at any time without notice.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy of transcription, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of defects. Transcription accuracy may vary.
Nothing in these Terms affects any statutory rights you have under the Consumer Rights Act 2015 (UK) that cannot be excluded by contract.
11. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business, arising out of your use of the Service.
Our total aggregate liability to you shall not exceed the greater of: (a) the total fees paid by you to us in the 12 months preceding the claim; or (b) £100.
Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Essence AI Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Service in violation of applicable law; or (c) any content produced by you using the Service that infringes the rights of a third party.
13. Termination
You may stop using the Service and request account deletion at any time by emailing hi@getvoibe.com.
We may suspend or terminate your access at any time with reasonable notice, or immediately where you have breached these Terms, where we are required to do so by law, or where we discontinue the Service.
For Lifetime Plan holders, we will not terminate access except in cases of material breach or legal requirement.
On termination, your licence to use the Service ends. Sections 7, 10, 11, 12, 15, and 16 survive termination.
14. Changes to These Terms
We may update these Terms at any time by posting the revised version on our website with an updated "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, mandatory consumer protection laws of your country of habitual residence continue to apply.
16. Force Majeure
We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control.
17. General
Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us in relation to the Service.
Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not waive our right to enforce it later.
No assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets.
18. Contact
Essence AI Ltd, trading as Voibe
Registered in England and Wales, Company No. 16349308