Refund policy
We offer a no-questions-asked 30-day refund on every paid Voibe plan — Monthly, Annual, Lifetime, and Team. If you're not happy, we'll refund you. No support call, no exit form, no hoops.
The promise
- 30 days from your purchase or renewal date.
- No questions asked. No reason required.
- Full refund of the amount charged, including taxes.
- Applies to every paid plan: Monthly, Annual, Lifetime, Team.
How to request a refund
- 1
Email hi@getvoibe.com from the address you used at checkout.
- 2
Subject line: "Refund request". That's enough — no reason needed. If you'd like to share why, we read every reply and use it to improve Voibe.
- 3
We process the refund through LemonSqueezy. You'll receive a confirmation email when it goes out.
Use the same email you used to buy. We match by email — using a different one slows things down.
How long it takes
- Same business day from us — we issue the refund through LemonSqueezy as soon as we see your email, usually within hours.
- 3–10 business days for the funds — your bank or card issuer decides exactly how fast they post the credit. Most cards see it within a week.
- PayPal and other methods — usually faster than cards, often same-day.
If you have a minute
We don't gate the refund on it, but if you can spare a sentence or two on what didn't work, it helps us a lot. Common reasons we hear:
- "Accuracy was lower than I expected" — we'll suggest fixes from Fixing Poor Accuracy in case it's worth a second try.
- "Bought the wrong plan" — we'll switch you instead of refunding, if you want.
- "Doesn't fit my workflow" — feedback we genuinely act on.
Common refund questions
Is the refund for renewals too, or only first purchases?
Both. The 30-day window restarts on every renewal. If your annual subscription auto-renewed and you noticed within 30 days, email us — we refund.
Does the Lifetime plan have a refund window?
Yes — same 30 days from purchase. Lifetime is a one-time charge, so the window starts on the date you bought.
What about Team plans?
Team purchases are covered by the same 30-day refund. Email hi@getvoibe.com from the admin email.
I'm past 30 days. Any options?
Email us. We're not obligated past 30 days, but we look at every case — special circumstances, accidental renewals, billing problems, accessibility needs. We're reasonable.
Can I keep using Voibe after a refund?
Your Pro license is removed when the refund is processed. The free version of Voibe (300 words/day, every Pro feature except the cap) keeps working.
Related
- Managing Your License — cancel, transfer, or update payment.
- Plans & Billing — what each plan includes.
- Terms of Service — full legal terms.