Troubleshooting
Pick the symptom you're seeing. Each guide is a short, ordered checklist of fixes — most users are sorted by step one or two.
Hotkey not working
You hold the hotkey and nothing happens. On a Mac, almost always Accessibility permission silently dropping; on Windows, usually another app claiming the same key. Ordered fixes for both.
Open guide →No audio detected
Voibe isn't picking up your voice. Walk through microphone permission, input device selection, hardware testing, and a clean restart.
Open guide →Fixing poor accuracy
Words are wrong, names are mangled, or the transcription feels off. Five stacking fixes: mic, environment, vocabulary, model, and how you speak.
Open guide →App won't launch
Voibe quits on launch or refuses to open. Usually hardware compatibility, an old macOS, Gatekeeper or SmartScreen, or a corrupted download.
Open guide →AirPods & Bluetooth
Why we recommend a wired mic over AirPods and Bluetooth headsets, and what to use when you need wireless. Codec switching, latency, and microphone choice explained.
Open guide →Not sure where to start?
A quick branch to the right page:
- Voibe icon missing or app crashes on open → App Won't Launch
- Hotkey does nothing, no audio cue → Hotkey Not Working
- Hotkey responds but no text appears → No Audio Detected
- Text appears but the words are wrong → Fixing Poor Accuracy
- Issues since switching to AirPods or a Bluetooth headset → AirPods & Bluetooth
Can't find your issue?
Email hi@getvoibe.com with your Mac or Windows version, computer model, Voibe version, and the steps that reproduce the issue. Include the exact error, if there is one.
Account, language, and support questions
Why is my sign-in code missing, or my paid plan not active?
Check that the email in the app matches your purchase email. Missing codes, failed code requests, and a plan that has not refreshed have different troubleshooting steps.
Sign-in and activation helpWhy is Voibe producing text in the wrong language?
On Mac, check Primary Language in Voibe → Dashboard → Settings and select the language you are speaking. Windows does not yet offer manual selection. If the output language is still wrong, send support a short non-sensitive example and your app version.
Fix language problemsWhy does my trial say “limit reached”?
If your 7-day trial should still be active, check the signed-in account and refresh it by signing out and back in. Contact hi@getvoibe.com if access is still blocked.
Trial access helpWhat if my computer slows down while dictating?
Check whether the slowdown happens only during dictation or also in other apps. Restart Voibe and test a short sentence. On an Apple Silicon Mac using On-Device Mode, you can compare with Cloud Mode if that mode fits your workflow. If it continues, send support your computer model, operating system, app version, and processing mode.
What should I include in a support request?
Email hi@getvoibe.com with your Mac or Windows version, computer model, Voibe version, affected app, exact error, and the steps that reproduce it. For account issues, include your account email and purchase reference. Do not send sign-in codes, card details, or confidential dictation.
How can I get help when live chat is offline?
Email hi@getvoibe.com with your question and the relevant details. You do not need to wait for a live chat agent to send a support request.
Email support